启动、停止或移动服务

You will need to provide us with the following information to start service at a new location:

• 新地点的地址
• 你的名字
• Your social security number, federal tax identification number or IRS 147C form
• 你的出生日期
• Your telephone number at the new location
• 你的手机或公司电话号码
• 您请求服务的日期
• 配偶姓名（如适用）
• 你的电邮地址（如适用）

Unitil provides electric and gas service to specific regions of Massachusetts and New Hampshire, and natural gas to specific regions in Maine. 不确定你是不是在我们的地盘? 浏览我们的服务范围.

Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult.

Your meter tells us how much energy your property has used in the previous billing cycle and can help keep you informed of your monthly energy use, 太. By comparing your monthly use over time, you can make more informed decisions about your usage and find ways to lower your monthly bill. Unitil’s electric meters are read through our AMI or Automated Metering Infrastructure technology, which allows us to take accurate meter readings without visiting your location.

You can view your usage on your monthly statement or on the "Billed Usage" or "Smart Meter" tab of your MyUnitil门户.

It can be tough to distinguish which parts of your electric service equipment are your responsibility, 还有哪些部件需要修理. 在停电期间, we’re responsible for repairing the overhead electrical lines that run from the utility pole to your residence and for the electric meter. You’re responsible for repairs to other parts of your electrical system, including:

• 防风雨头和绝缘体 — the point where electric lines connect to your residence Service entrance cable — runs from the weather head to the meter base and continues to the service panel in your home
• 仪表底座（方框） — your electric meter is mounted to this
• 主服务面板 — includes the fuse boxes and/or circuit breakers and wires inside your home

When hiring a contractor for post-storm services, we recommend you get several quotes. Once the repairs have been made, please call Customer Service at 1-888-301-7700 so we reconnect your service to our power lines.

Customers are responsible for all equipment inside the building*, beginning at the meter.

This includes the union (where the meter is attached to the line or pipe entering the structure) and all lines after the union, 包括结构内部的. 在某些情况下, the line from the meter to the structure is buried; however, the customer is also responsible for the maintenance of this line.

Unitil is responsible for all equipment prior to entering the building. This includes the gas service pipe, the regulator and the meter.

Learn more about service equipment responsibilities

*Occasionally, meters are located inside the building instead of outside. 在这些罕见的情况下, company-owned piping enters the building and Unitil is responsible for all equipment up to and including the meter.

We encourage our electric customers to install renewable energy systems on their property to generate their own renewable energy in parallel with our existing electric infrastructure. While such a project can be a big undertaking, you’ll be helping to offset your electric usage which can lower your monthly utility bill. You’ll also be joining a community of customers that support the development of renewable energy alternatives locally and nationally.